Communication Skills

  1. Speak slowly and clearly.
  2. Do not use complicated words or words only used in your company.
  3. Do not rely on spoken communication if you want to give a group of people the same information because the content will change from person to person. Send an email, letter or memo instead.
  4. If you are not sure if you understood the message, ask for repetition or ask for an explanation.
  5. Do not be afraid to ask for clarification several times. Do not stop until you have understood because the consequences could be terrible (dangerous situation, missed flight, wrong medicationā€¦).

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